Refund policy

At Dori Bazar, we take pride in our premium craftsmanship and sustainable quality. To ensure a seamless experience and protect your purchase, please follow these guidelines upon delivery.

1. Delivery Safety Measures

For your protection and to assist with any potential claims, we strictly advise the following:

• Do Not Accept Tampered Packages: If the shipping box or the Dori Bazar seal tags are broken, missing, or visibly damaged, please refuse the delivery and notify us immediately.
• Unboxing Video: We highly recommend recording a continuous video while opening your package for the first time. This serves as vital proof in the rare event of transit damage or missing items, allowing us to resolve the issue swiftly.

2. Return Window & Eligibility

You have 14 days from delivery to request a return or exchange. To be eligible, items must be:

• Unused and in original condition.
• In the original packaging with all tags and dust bags intact.
• Accompanied by a valid proof of purchase.

3. Non-Returnable Items

• Customized or personalized orders.
• Items marked as "Final Sale."
• Products returned without their original security/seal tags.

4. Refunds & Exchanges

• Refunds: Once inspected and approved, credits are processed to your original payment method within 7–10 business days.
• Exchanges: We replace items that arrive defective. Please provide your unboxing video to our support team to expedite this process.

Questions or Support?

Contact us at info@doribazar.com . We are here to ensure your experience reflects the quiet luxury and care we stand for.